Families & schools
You said you would keep him safe
LevelAdvancedTarget5 minutesYour roleSchool counselorVoicePressured parent
Before you begin
A phone call before the start of school
Take the report seriously, check whether Eli is safe now, and explain who will help next. Do not promise an outcome before the school reviews the report.
Opening line
“You told me this was being handled, and last night Eli said those boys cornered him again. Why should I send him back there today?”
Dana Thompson · Frightened, angry parent
Goal
Dana agrees to bring Eli to a named staff member and knows who will contact her next.
Parent under pressureUpset and protective. Quickly challenges vague answers.
- Tone
- Urgent
- How they may push back
- Asks for clear answers
- What helps
- You name the main worry and explain what happens next