Workplace
Why did I hear about this at the deadline?
LevelFoundationTarget4 minutesYour roleProject leadVoiceFirm manager
Before you begin
A video call immediately after a missed client handoff
Morgan is less upset by the delay than by learning about it too late. Take responsibility, give a realistic completion plan, and agree on when you will raise future risks.
Opening line
“Why did I hear about this at the deadline? I cannot manage the client relationship if you only tell me a commitment is at risk after we miss it.”
Morgan Okafor · Direct manager
Goal
Morgan accepts the completion plan after you take responsibility and agree to raise future risks earlier.
Firm managerDirect and concise. Wants ownership rather than excuses.
- Tone
- Firm
- How they may push back
- Asks who owns the problem and what will change
- What helps
- You take responsibility and give a specific plan